Terms and Conditions

IN PERSON BOOKING TERMS

The fee agreed on the phone/email/Whatsapp will be confirmed in writing in a Confirmation Email within 48 hours.

It is your responsibility to check the content of the Confirmation Email and that you agree with the sessions, dates and fee quoted.

The Confirmation of Booking Terms is our contract and signing and returning this document confirms your agreement with our fees and the way we work. If you have any queries or questions regarding its content, please respond within 48 hours.

Where applicable, all sessions that comprise a package must be completed within 6 months from the date of the first session.

We will be in touch to remind you to book in any additional sessions that form your package. We cannot guarantee availability at short notice, therefore bookings are advisable at least one month before your preferred date, especially in the peak season (October-November/ May-June), to avoid disappointment.

DEPOSIT TERMS

On making a booking we require a non-refundable 50% deposit to be paid via bank transfer.

On payment of a deposit you will either schedule your dates with Laura, or be contacted to schedule your dates directly. The payment of the deposit pencils in your preferred dates.

As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a refund of your deposit, minus a £15 admin fee, if you decide to cancel. 

After 14 days the deposit for your booking is non refundable, but is transferrable to another date within 6 months of the cancelled session date. 

PAYMENT AND CANCELLATION TERMS

Initial Payment: 50% of the total balance is due (the fee, less deposit paid) 30 days before the first booked session date of any package, by BACS transfer. 

You can also choose to pay the full balance at this stage.

Balance Payment: The remaining 50% of the total balance (the fee, less deposit paid)  is due 7 days before the first booked session date by bank transfer.

Payment by other methods will be considered on request. 

Due to high demand for dates, we reserve the right to release session dates to other clients if the final balance has not been received within 48 hours of invoicing.

If there will be a delay in payment, for any reason, let us know as soon as possible so we can hold your dates for an extended period of up to 48 hours.

A cancelled session is non-transferable from 48 hours before the session date, except in exceptional circumstances at our discretion. 

In the instance of cancellation of a session (as above) that is part of a package, the fee owed by the client to rebook the session will be the equivalent half day or day rate.

Please notify us immediately should you need to cancel a session, and we will do our best to rebook you for a suitable alternative date as soon possible. Please note that in peak season this may be as long as 8 weeks.

If in the event of booking and paying for a package that you are unable to start, the package start date can be postponed up to 12 months.